EQ管理与有效沟通的技巧

**单元我们的环境压力和对EQ的挑战

Unit 1Environmental pressure and our EQ

n 当今社会生活的节奏与压力

The fast pace of social life and its pressure upon us

n 人们在压力面前的行为特点

Human behaviors under pressure

n 情绪对人行为的影响

n Consequences and impacts of emotions to human behaviors

n EQ是什么

What is EQ?

第二单元EQ是可以提升的

Unit 2EQ can be improved

n EQ不是一成不变的

EQ can be improved

n 心理暗示的作用

Effectiveness of psycho-techniques

n 人的大脑如何工作

How does human brain work

n 个人EQ的测试和分析

Test of individual EQ level and the analysis

n 从毫无控制到有效控制

From without control to effectively under control

第三单元提升EQ的方法

Unit 3Methods to improve our EQ

1. 学会自我暗示

Learning to do self-talk

2. 提高自信心

Strengthen self-confidence

3. 寻找自己的北极星: 正北原则

Looking for our “North Star”: the true north principle

4. 学会优先级的分析

Learning to prioritize things

5. 将行动与现场分开: 数10下的意义

Separate actions from immediacy: the meaning of counting 10

6. 克服恐惧感

Overcoming fear

7. 学会承担责任

Learning to take on responsibilities

8. 做一个开心快乐的人

Learning to become a happy person

第二部分有效沟通的技巧

Part TwoEffective Communications

**单元有效沟通的价值和规则

Unit 1Effective communication: its value and rules

n 有效沟通的定义

Definition of effective communication

n 沟通不好带来的后果

Consequences of poor communications

n 我们日常工作中容易出现的沟通问题

Our pitfalls in daily communications

n 有效沟通需要遵守的基本规则

Basics rules for effective communications

n 双赢的概念和要点

The win/win principle

第二单元沟通有效的方法

Unit 2Tools for communicating effectively

n 准确地表达

Expressing yourself clearly

n 同理心的聆听

Listening in the empathetic way

n 合适的提问

Using appropriate questions to understand others

第三单元与利益相关人的沟通要领

Unit 3Keys to communicate effectively with stakeholders

n 与上级沟通的要领

How to communicate with your boss

n 与同事沟通的要领

How to communicate with your teammates

n 部门之间沟通的要领

How to communicate with other departments

n 解决冲突的方法和步骤

Process of resolving conflicts

n 与下级沟通的要领

How to communicate with your followers