新任主管的管理技能

Essentials of Management for New Managers

新任主管的管理技能

Duration: 3 Days

培 训 时 间 : 3 天

Language: Chinese

语 言 : 中 文

Contents

Making the transition from team member to leader

* The role of manager and the purpose of management

* The differences between management and leadership

Roles, responsibilities

* Difference between management and supervisory functions

* What the job contains?-analysis

* Key requirements of the function

* Roles and responsibilities

* Developing relationships and meet business objectives

Authority

* Authority – what it means

* Formal and discretionary authority

* Liaising with management – when and

how

Managing the work group

* How an effective team works?

* What the supervisor can do to build effectiveness?

* Leadership style – directive and supportive activities

Assessing and improving performance

* Setting objectives

* Working to standards

* Criteria for effective performance standards

* Methods of assessing and improving performance

Solving problems and making decisions

Principles of using time well

* Establishing priorities

* Eliminating ‘time stealers’

Importance of effective communication

* Identifying the need

* Communication model

* Communication barriers

* Improving communication styles for successful conflict management

内 容

从团队成员到团队领导的转型

* 管理人员的角色以及管理的目的

* 管理与领导的区别

角色和责任

* 管理职能和监督职能的区别

* 工作包含了什么？-- 分析

* 管理职能的必备要求

* 管理职能的任务和责任

* 开发良好人际关系来达成业务目标

权威

* 权威的含义是什么？

* 正式和非正式的权威

* 管理与权威的联系 – 何时？如何？

如何管理工作团队

* 一个高效的团队是如何运转的？

* 主观怎么才能够做到卓有成效？

* 领导风格—指令型和支持型

评估和改进绩效

* 设定目标

* 想业务标准而努力

* 绩效的标准

* 评估和提高绩效的方法

解决问题和决策力

有效利用时间的原则

* 确定优先次序

* 赶走“时间窃取者”

有效沟通的重要性

* 识别需求

* 沟通模式

* 沟通中产生障碍的多种因素

* 提高沟通技巧，成功进行冲突管理